Remove Common Pool Debris
Suction Power
*Data is based on in-house lab testing. Z1 can continuously clean the pool floor for over 180 Mins in ECO mode.
Awesome
So far nothing good to say, it appeared that somehow I misinterpreted the actual robot I was ordering or something happened from the time I added the Z1 Pro to my cart and checkout, but I ended up with the Z1 instead. I've been waiting over a week to get the return process started on Dreame's end with the authorization and return label so I can purchase the right one, but for some reason it's taking forever and I'm still stuck with the wrong one. I've done everything required on my end, now I'm waiting on them. So that's how my experience has been going so far. A little help would be greatly appreciated and then I can give a performance based review instead of a customer service experience review.
Dear Customer,
We’re truly sorry for the delay and mix-up. The return shipping label has been sent to your email—please check it now. We’ll prioritize fixing this for you. Thanks for your patience.
Best regards,
Customer Service Team
We like it. Easy to use. Easy to clean the basket. So far we like it.
Cleans very well however, the catch basket is poorly designed making it hard to clean. the rubber seal on the basket falls away while cleaning taking time to realign in its groove. The cleanittime is super erratic and hard to time completion time to grab it while clinging to the wall of the pool. Seems to finish on the deep end of the pool no matter where i drop it in making retrieval some what difficult. Does not fully climb the entry stairs so i still need to clean them manually. But after all criticism, the cleaning aline would make me recommend.
The dream pool cleaner only has a 90 minute battery and as we open the pool, it was a little cloudy and it died in the deep end and we couldn’t find it so we had to have somebody jump in and I’ve 10 feet down to find it on the bottom as opposed to the plug-in pool cleaner we can go 2 1/2 three hours so right now it is stuck in the bottom again and nobody wants to go in after it because it’s so cold so looks like I’ll be sending it back
Dear Customer,
We deeply understand the challenges you’ve faced with the pool cleaner’s battery life and retrieval, especially in cold or cloudy pool conditions.
Here’s how we can help:
If the cleaner sinks due to low battery, try these steps:
Remote Control: Double-press the pause button. If the purple light is on, use the remote to guide it back to the surface.
Retrieval Tool (if the remote is unresponsive): If the remote doesn’t work, we recommend using a 3m+ pole (purchased separately) attached to the Retrieval Hook included in your accessories to safely recover the device from the pool bottom without entering the water.
If these steps don’t resolve the issue, we fully understand your decision to return the product. Our team will actively assist with the return process—simply contact us, and we’ll ensure a smooth and prompt resolution.
We appreciate your feedback and are committed to improving our products to better meet your needs. Thank you for your patience, and we’re here to support you further if needed.
Best regards,
Customer Service Team