Remove Common Pool Debris
Suction Power
*Data is based on in-house lab testing. Z1 Pro can continuously clean the pool floor for over 180 mins in ECO mode.
The z1pro is a monster the screen in the basket real keeps all of the little things in the pool in it that you dont see im really looking forward to the J1 skimmer robot then I will have a complete pool coverage.
After purchasing a cheaper brand and having issues with the unit AND customer service I’m not sure the final cost was cheaper. Did my research on company, unit and customer service reviews and purchased the Z1 Pro. The unit connected immediately to WiFi, firmware updated and was ready to go. Mapped the entire pool and I can say it never missed a spot on the floor or sides of the pool. Only drawback so far is getting up the pool steps. It’s learning and I’m sure it will continue to try and climb/map this section.
Awesome
So far nothing good to say, it appeared that somehow I misinterpreted the actual robot I was ordering or something happened from the time I added the Z1 Pro to my cart and checkout, but I ended up with the Z1 instead. I've been waiting over a week to get the return process started on Dreame's end with the authorization and return label so I can purchase the right one, but for some reason it's taking forever and I'm still stuck with the wrong one. I've done everything required on my end, now I'm waiting on them. So that's how my experience has been going so far. A little help would be greatly appreciated and then I can give a performance based review instead of a customer service experience review.
Dear Customer,
We’re truly sorry for the delay and mix-up. The return shipping label has been sent to your email—please check it now. We’ll prioritize fixing this for you. Thanks for your patience.
Best regards,
Customer Service Team
We like it. Easy to use. Easy to clean the basket. So far we like it.